The Replai guide.

Replai is an AI chatbot for your business. Customers message you the way they already do, on your website, a link, WhatsApp, Instagram, Telegram, or Messenger, and Replai answers in their language, around the clock. It books appointments, captures leads, takes orders, and answers questions, then writes every one of them into your dashboard.

You decide what it does and where the line sits. It's always honest that it's an AI, never pretends to be a person, and you can step in to take over any conversation whenever you want.

Here's what actually happens after setup, so there are no surprises.

1. 1A customer messages you on any connected channel.
2. 2On the first message, Replai introduces itself by your business name and says it's an AI assistant, with a real person available. It only does this once.
3. 3It replies in whatever language the customer wrote in, in seconds, day or night.
4. 4It does the job you turned on: books, qualifies, sells, or answers, and confirms in the chat.
5. 5Everything lands in your dashboard instantly: the conversation, the booking, the lead, the order.
6. 6You get a notification for the things that matter, and you can open any chat and take over with one tap.

1. 1Go to app.replai.start23.io and choose Get Started.
2. 2Enter your email, a password, and your business name.
3. 3Pick your industry so Replai pre-fills the right tone and defaults for your kind of business.
4. 4You're in, and the Configure wizard opens automatically.

The wizard walks you through everything Replai needs to start working. Most owners finish in about five minutes. Here's each step and what it's for.

1. 1Business basics: confirm your name, phone, and address. These are facts the AI can share when asked.
2. 2Services or products: add at least one, with its price. This is what the chatbot can book or sell.
3. 3Schedule: set your weekly working hours and any closure dates, so it only books when you're open.
4. 4Channels: turn on where the chatbot should live. Web and Telegram go live immediately with no approval.
5. 5First template (optional): draft a message you might send customers later, like a reminder.
6. 6Test: message your own chatbot and watch it reply, so you see exactly what your customers will.

The Web Widget and Telegram need no Meta paperwork, so you can be answering real customers immediately. WhatsApp and Instagram connect whenever you're ready, and your chatbot keeps working on the other channels in the meantime.

Books, reschedules, and cancels appointments against your real schedule. Best for salons, clinics, studios, gyms, tutors, anywhere customers pick a time.

Captures intent, budget, and timeline, then drops warm leads onto a Kanban board so you follow up at the right moment. Best for agencies, real estate, contractors, and photographers.

Recommends from your catalogue and takes orders with delivery and payment details. Best for boutiques, food brands, and anyone who closes the sale right inside the chat.

Answers the questions you repeat all day, like hours, location, prices, what's in stock, and your policies, from the business info you give it once.

Your plan decides how many modes you can run at once. To change which modes are active, open Settings, or contact start23 and we'll switch it on for you the same day. Turning a mode off hides its tools from the AI and its pages from your sidebar.

1. 1Open Integrations in your dashboard.
2. 2Copy the Web Widget snippet.
3. 3Paste it just before the </body> tag on your website.
4. 4Refresh your site, and a chat bubble appears in the corner.

1. 1Open Integrations and copy your Standalone URL.
2. 2Put it in your Instagram bio, a WhatsApp status, or print it on a sign or receipt.
3. 3Anyone who taps it starts chatting instantly, with no app to download.

1. 1In Telegram, search for @BotFather and send the message /newbot.
2. 2Pick a name and a username for your bot. BotFather replies with a token.
3. 3Paste that token into Integrations → Telegram in your dashboard.
4. 4Your bot is live in Telegram, with zero Meta paperwork.

1. 1Open Integrations → WhatsApp and choose Connect.
2. 2Sign in with the Facebook account that manages your business.
3. 3Pick the WhatsApp number you want to connect and approve the permissions.
4. 4Done, messages to that number are now answered by Replai.

Instagram DMs and Facebook Messenger connect through your Meta account too, so the same chatbot answers there. These are rolling out; if you need them now, contact start23 and we'll set them up with you.

1. 1Open Services and choose Add service.
2. 2Set the name, price, and duration.
3. 3Set how many can run at the same time (e.g. five chairs means five parallel bookings).
4. 4Save, and the chatbot can offer and book it right away.

1. 1Open Schedule.
2. 2Toggle each day open or closed and set the times.
3. 3Add closure dates for holidays or days off.
4. 4The chatbot never books outside these, and it will mention a closure if a customer asks about that day.

1. 1Open Products and choose Add product.
2. 2Set the name, price, an optional photo, and how many you have in stock.
3. 3Save. The chatbot recommends it and can take orders for it.

In Settings → About your business, write the facts customers ask about: parking, what to bring, your policies, anything specific. The chatbot weaves these into answers naturally, in the customer's language.

If you take orders, open Settings → Sales setup. Choose which payment methods you accept (CliQ, cash on delivery, bank transfer, card), add any instructions, and turn on delivery with a flat fee if you deliver. The chatbot mentions these naturally and adds the delivery fee when an address is given.

1. 1Open Settings → Quiet hours.
2. 2Turn it on and set the window. It can cross midnight, like 11pm to 9am.
3. 3Optionally add an auto-reply in English and Arabic.
4. 4During quiet hours the chatbot stays calm or sends your auto-reply, and you see the messages in the morning.

In Settings → Notifications, choose what pings you: a new booking, a hot lead, a big order. You get a notification in your dashboard bell, and optionally a WhatsApp message to a number you choose. Silence the rest so you only hear about what matters.

1. 1Open Settings → Blocked contacts.
2. 2Add a phone number, with an optional reason.
3. 3That number can no longer reach your chatbot.

WhatsApp (Meta) only lets businesses start a conversation using a template it has approved. This keeps messaging trustworthy and spam-free. Once a customer replies, the AI can chat freely for 24 hours. Templates are only for that first, business-initiated message.

1. 1Open the Templates page in your dashboard.
2. 2Choose New request.
3. 3Fill in a name, the language, a category (utility, marketing, or authentication), and the message body.
4. 4Add a short note on what it's for, then Submit.

Each template shows where it is: Draft (saved, not submitted), Pending review (being checked and sent to Meta), Approved (ready to use), or Rejected (with a note on what to fix). You can request a new one anytime.

1. 1Open Campaigns.
2. 2Pick an audience, such as win-back, recent regulars, or everyone.
3. 3Choose one of your approved templates and check the preview count.
4. 4Send.

Replai can send a reminder before an appointment and a friendly review request after a visit. Both use approved templates, so once your reminder and review templates are approved you can switch these on and they run by themselves.

Your day at a glance: who's coming up next with a live countdown, today's revenue, this week's bookings, a quick 7-day chart, and shortcuts to the things you do most. Your morning check-in.

Every chat across every channel in one inbox. Search by name or number, read the full thread, and export any conversation.

1. 1Open a conversation to read the whole thread.
2. 2Tap Intervene to take over; the AI pauses so you can reply by hand.
3. 3Tap again to hand it back to the chatbot when you're done.

Every appointment, with status, customer, and time. Create one manually for a phone booking, filter by date range, and confirm, reschedule, or cancel from each row. The customer is told automatically.

When you're fully booked, customers can join a waitlist. If a slot frees up, Replai offers it to the next person in line, one at a time, with a short window to claim it, so two customers never fight over the same slot.

A Kanban board of every lead the chatbot captured, with urgency, budget, and timeline. Drag a card between columns (New, Contacted, Qualified, Won, Lost) to move it along your pipeline, or add a lead by hand.

Products is your catalogue: names, prices, photos, and stock counts. Orders shows every order the chatbot took, itemised with delivery and payment details, ready to fulfil and update through to done.

Every customer's history in one place: total bookings, lifetime spend, last visit, and no-shows. Add private notes only you can see.

Schedule is your weekly working hours plus closure dates. Services is what customers can book, each with a price, duration, and how many you can run at the same time.

Campaigns sends approved WhatsApp messages to past customers in bulk. Media is where you upload photos, your menu, your space, your work, and the chatbot sends the right one when a customer asks to see it.

Busiest hours, top services by revenue, no-show rate, repeat-customer percentage, and growth over time. Switch the window from 7 days up to a year. The numbers that tell you what's actually working.

History is a full audit log of every action and who did it. Settings is where you edit your business info, hours, notifications, quiet hours, sales setup, and blocked contacts. Integrations is where you connect and manage your channels.

1. 1Open Bookings and find the booking.
2. 2Use the menu on its row and choose Reschedule or Cancel.
3. 3The customer is updated automatically, so you don't have to message them.

1. 1Open Waitlist and choose Add to waitlist.
2. 2Pick the service, enter the phone and name, and an optional preferred date window.
3. 3Save. If a slot opens in that window, Replai offers it to them in turn.

1. 1Open Conversations and the chat you want.
2. 2Tap Intervene. The AI pauses on that conversation.
3. 3Type your reply. Tap again to hand it back to the chatbot.

1. 1Open Media and upload the image.
2. 2Give it a clear title and description so the AI knows what it shows.
3. 3When a customer asks to see it, Replai picks and sends the right one (on WhatsApp).

1. 1Open Settings → Account.
2. 2Use Change password or Change email.
3. 3For an email change, click the link we send to the new address to confirm it.

Plans are built around what your chatbot does, not how many messages it sends. Start free on Web and Telegram, then add channels and modes as you grow. See the Pricing page for the current tiers.

A conversation is a 24-hour window with one customer on one channel, the same way Meta bills WhatsApp. Any number of messages inside that window counts as one conversation.

In Jordan you can pay by bank transfer, CliQ, or card. International customers pay by card. We invoice in JOD, and annual plans get two months free.

Change tier any time. Upgrades take effect immediately and we prorate the difference; downgrades take effect at the start of your next cycle. Monthly plans cancel any time.

1. 1Check the channel is connected in Integrations.
2. 2Make sure the conversation isn't paused; you may have tapped Intervene.
3. 3Confirm you haven't hit your plan's monthly conversation cap.
4. 4Still stuck? Contact start23 and we'll look with you.

Replai replies in the language the customer wrote in. If they switch languages mid-chat, the next reply follows them. Service names show in Arabic for Arabic chats and in English otherwise.

Open Templates and read the note on the rejected one; it explains what Meta flagged, usually wording or category. Adjust and request a new version. Marketing templates are stricter than utility ones.

WhatsApp needs Meta's approval the first time you connect. If it shows pending, give it a little time, or contact start23 and we'll check the status with you. Meanwhile your Web and Telegram channels keep working.

Yes, and that's on purpose. On the first message Replai says it's an automated assistant and that a real person is available. It never pretends to be human. This keeps you compliant with WhatsApp's rules and keeps customers' trust.

Email mohammad@start23.io or use the contact form on our site. We're a small team in Amman and we reply fast.